Hyster enjoys a different relationship with all our customers. We try to create total client satisfaction created through world class production. Our objective is to anticipate the needs of all our customers in addition to address them with forklifts which deliver the value, the performance and the reliability which they require.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both on-line as well as in the field. We have over 400 design engineers to translate that input into smart designs by applying our rigorous review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our equipment are subjected to environmental, virtual and physical tests, in order to ensure the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are always testing against the competition's products too. Our final tests take place in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing That is Lean and Smart
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100 percent of the time, every time.
Total Quality All The Time
To initiate quality from the beginning, Hyster uses an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits actually hold all workers responsible for consistent quality, combined with the 5s workplace organization in place to help us accomplish it.
Hyster provides a variety of high quality features as standard with all our products. By remaining committed to our focus on safety and quality, and by being innovative from beginning to end, we provide some of the best material handling equipment on the market. These are only a few of the reasons why Hyster has become a leader within the industry.